Troubleshooting
What you see when something goes wrong with your AI tool or the CLI, and the fix.
Start with what you see. Each row says what it means and what to do.
My AI tool cannot connect#
| You see | It means | What to do |
|---|---|---|
| The tool says it cannot reach the server | The address is wrong, or your tool does not support remote MCP | Use exactly https://mcp.orvio.design/mcp. See Connect another AI tool. |
| The approval page never opens | The tool did not open a browser | Allow it to open your browser, then try again. |
| "Your account doesn't have a membership" | You are signed in but have no active membership | Join on the Membership page. Browsing stays open. |
| "We're still confirming your membership" | The payment arrived and is not confirmed yet | Try again in a minute. You do not need to pay again. |
| "This connection was revoked" | The authorization was removed in Account | Reconnect from your tool and approve again. |
| "Your Orvio session expired" | The sign-in ran out | Sign in again from your tool, or run orvio login. |
The tool connects but the answers are wrong#
| You see | What to do |
|---|---|
| Only a count, not the details | Start a new chat. An earlier chat may remember an older answer. |
| "There's no available product called …" | Check the spelling, or search the catalog first. |
| "More than one match for …" | Use one of the identifiers the message lists. See Identifiers. |
| "… was replaced by …" | A newer release exists. Call again without a version or a cursor. |
| "That file is too large to send in one piece" | Read it in ranges, or download the ZIP from the product page. |
| "Orvio isn't responding right now" | Nothing was changed. Try again in a few minutes. |
The CLI#
| You see | What to do |
|---|---|
"You're not signed in to Orvio. Run orvio login." | Run orvio login. |
| "Can't reach Orvio. Check your connection and try again." | Check your network. Exit code 2. |
| "This version of the CLI is too old." | Run npm install -g orvio@latest, then the command again. |
| "Skipped N files (nothing was overwritten)" | Those files already exist in the folder. Pull into a new folder to compare. |
| "Too many requests in a short time." | Wait the seconds it says, then try again. |
| "The archive isn't safe to unpack … so nothing was written." | The download failed a check. Try again in a few minutes. If it repeats, write to support. |
My membership is not active#
Open Account → Billing. If a payment failed, your tool or the CLI shows a heads-up while access continues, with the date. Update your payment method there. If your team seat ended, ask the team owner.
Still stuck#
Write to support@orvio.design and say which tool you use, what you asked, and the message you saw. See Contact support.
Full tables of codes: Errors and fixes and Exit codes.
Was this page clear? Yes · Not reallyEdit suggestions: support@orvio.design