Contact support
How to reach us, and what to include so we can help quickly.
Write to support@orvio.design. You can also open the Support page on the website.
What to include#
- The tool you use (Claude, the CLI, another tool) and its version. For the CLI, run
orvio --version. - What you asked or typed.
- The message you saw, word for word.
- The time it happened, with your time zone.
What not to include#
Never send passwords, tokens or the contents of your CLI config file. Orvio's messages never contain them, and we never need them.
Different kinds of questions#
| About | Where |
|---|---|
| Billing and your plan | Account → Billing, or write to support |
| A refund | Write to support with the reason. The licence promises a refund for a valid reason. |
| A connection you want to remove | Account → Integrations |
| A problem with a product | Write to support and name the product and version |
| A tool that does not connect | Write to support with the tool's name. We use it to decide what to test next. |
| A mistake in these docs | Write to support, or use "Not really" at the bottom of a page |
What to expect#
We read every message. We cannot see your project or your AI tool, so details help.
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